Refund policy

At Shipaw, we want you and your pet to be happy with every purchase. If you are not satisfied with your order, you may request a return within 7 days of delivery.

To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Items that show signs of use, washing, damage, or missing packaging may not be accepted.

To start a return, please email us at support@shipaw.com with your order number, reason for return, and photos of the item if needed. Once your request is reviewed, we will provide further instructions.

After we receive and inspect the returned item, approved refunds will be processed within 5–7 business days. Refunds will be issued through the original payment method.

Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect.

For damaged, defective, or wrong items, please contact us within 48 hours of delivery so we can assist you as soon as possible.